Already Have Access? Click here to log in to the Customer Portal

Customer Portal – Access Your Jobs, Quotes & Invoices Online Anytime 

Welcome to the O’Brien Electrical and Plumbing Warrnambool Customer Portal – your one-stop digital platform for complete visibility and control over your service activity.


Whether you're a facility manager, property developer, real estate agency, or local business in Western Victoria, our Customer Portal gives you instant access to essential project and account information—all in one secure, user-friendly location. 

What is the Customer Portal? 

Our Customer Portal, powered by Simpro Premium, is an online self-service hub designed to simplify how you interact with us. From booking jobs to approving quotes and managing invoices, the portal empowers you to handle your day-to-day operations with ease. It’s available 24/7, from any device, and allows you to keep track of every job we complete for your business—no more back-and-forth emails or delays.

What You Can Do with the Portal 

Here’s just a snapshot of what you’ll be able to access: 

Quotes

  • Instantly view outstanding or actioned quotes
  • Approve or reject quotes with the click of a button
  • Upload supporting documents or images for context

Jobs

  • See live job status updates (Pending, In Progress, Completed, Invoiced)
  • Access job details and attachments
  • Book new jobs directly through the portal—any time of day

Invoices & Statements

  • View all invoices (paid & unpaid)
  • Pay securely online via credit card
  • Download full account statements for your records

Site & Contact Management

  • Edit and manage site addresses and site contacts
  • Add new sites for upcoming jobs
  • Assign different portal access levels to team members

Asset & Maintenance Tracking

  • View and manage your asset register
  • Track test history, service records, and defects
  • Book maintenance directly from an asset’s profile 

Reports & Compliance

  • Generate programmed maintenance reports
  • Export job and invoice history as CSV files
  •  Maintain a strong audit trail for compliance and planning

Safe, Secure & Customisable Access 

We take your data security seriously. All access is permission-based, meaning only the contacts you nominate can view and manage your account details. Each contact receives their own login and password for secure access.


You can assign:

  • Primary Contacts – Full access to quotes, jobs, invoices and preferences
  • Accounts Contacts – View and pay invoices, download statements
  • Site Managers – Book jobs and view site-specific information

Why Use the Portal? 

  • Save Time – No more email chains or chasing paperwork
  • Stay Informed – Track jobs, quotes and invoices in real-time
  • Work Smarter – Book jobs, request quotes and access reports on your schedule
  • Collaborate Efficiently – Let your team access what they need, when they need it 

Want Access? It’s Easy.

If you're an existing business customer and would like portal access for you or your team, we’d love to get you started.

Email us: Warrnambool@electrical.obrien.com.au

Call us: (03) 5562 9020



 Or simply fill out our online Customer Portal Registration Form Our team will review your request and set up secure access for your nominated staff members. You'll receive an email with instructions to activate your account and get started right away.

Already Have Access? 

Click here to log in to the Customer Portal

Customer Portal

Need help or a walkthrough? Visit the Customer Portal Help Guide for full step-by-step instructions, or reach out to our team—we’re here to help.